Case Study: Software Company Business Strategy & Dispute Resolution

Many business owners understand the implications of legal disputes involving disgruntled clients and employees. They can be stressful, time-intensive and costly.

When a Georgia-based software development company asked us to help them navigate an active legal dispute, we applied our IT and software development expertise to achieve a positive resolution for them.

Learn how we put safeguards in place to protect a software company business from future disputes while positioning it for long-term success.

As a result of the dispute, the company recognized the importance of strong and efficient human resources, production and delivery, financial controls and ownership and management strategies. We recommended our Chief Legal Suite program to not only put safeguards in place to protect the company from future disputes, but to position the company for long-term, sustainable success.

As part of our signature 12-month business strategy, growth and compliance program, we provided the company with a dedicated strategic business resource while helping its team navigate the active legal dispute.

Read on to learn how we worked hand-in-hand with the software development company to navigate business risks, safeguard its assets and continue its growth trajectory.

The Client: Georgia-Based Software Company

The client’s company is headquartered in Georgia and provides software development services to businesses across the U.S. With more than 10 years in business, a revenue range of $3 million to $5 million and approximately 20-25 remote employees across four states, the company was well-positioned to achieve astronomical growth.

However, the client needed to apply significant adjustments to its human resources, operations, product and delivery and sales processes to stay on track. Throughout a 12-month period, we worked hand-in-hand with the company’s HR, operations, product and sales teams to position the business for a profitable future while mitigating risk.

The Plan: Software Company Business Strategy & Dispute Resolution

After auditing the client’s business practices, processes and documents, we identified gaps that were stunting their business growth while leaving the company susceptible to legal disputes and compliance issues.

To address and solve these challenges, our team worked with the client’s business stakeholders to ensure the business is legally protected from future client and employment grievances. We implemented a number of strategies to nurture the company’s growth, protect its assets and safeguard it from potential legal disputes.

Here’s what we accomplished:

  1. Reviewed and revamped the company’s employee manual and HR documents
  2. Implemented improvements to employee performance reviews and discipline
  3. Reviewed and revamped master services agreement and scope sheet
  4. Aligned business documents with financial succession planning
  5. Provided legal representation for an active dispute

Key Achievements & Value Delivered 

By streamlining and strengthening the company’s documents and processes, as well as teaching business stakeholders how to implement these new documents and processes, the business was well-positioned to continue growing while mitigating risk.

Case Study: Software Company Business Strategy & Dispute Resolution

Together, we achieved the following short-term and long-term goals for the client:

  1. Business stakeholders now know how to work together to ensure the business is legally protected from future employment grievances
  2. Business stakeholders also know how to work together to legally protect the company from future client grievances
  3. The client now has a long-term strategy that will keep the company on track to achieving key business goals (provided in tandem with dispute resolution so the company can continue focusing on growing the business)
  4. We established a financial strategy involving business succession planning to ensure business continuity

Now, the company enjoys organizational clarity, enhanced client relations and greater market value as a result of our partnership.

Can Your Business Benefit from the Chief Legal Suite?

Our Chief Legal Suite program delivers strategic legal services to growing enterprises at a predictable, flat cost with measurable production deliverables over a 12-month period.

We designed the Chief Legal Suite™ to support mature companies that have started to gain traction and have achieved at least $1 million in operating income. 

If you want to set up your business for long-term growth and success, contact us today to learn more about our program!

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